New initiative speeds residential project close out process

Lucas is speeding up the residential project close out process and driving a zero defects approach as part of the company’s new “Concierge” initiative.

Lucas close out teams will be issued with purpose-built, rubber wheeled mobile close out kits equipped with all the items necessary to speed up and ensure a high quality snagging procedure is completed.

The kits will include, overshoes, signage, protective rubber feet, and a range of specific sundries that have been carefully selected to tackle the most common snag items experienced by the Lucas team spanning six decades working on some of London’s most luxurious high end residential properties.

Quality is paramount to all Lucas project teams, and this initiative will add a “white glove” handover process that also blends into our “O&M PLUS” after care service. It is complemented by our digital Colour and Concierge service launched last year with AkzoNobel Dulux.

The inspiration to adopt such visibility has been driven by our partnership with McLaren and its F1 motor racing team where FIA scrutineers check that exacting standards are met to the highest levels of inspection and quality.

This new initiative from the Lucas team will provide reassurance to our clients that we are committed to delivering the highest levels of quality, enshrined in our working practices on every project.